Broadsword Timber Ltd, trading as British Hardwoods

Definitions

a) "Buyer" means the person or company from whom an order is accepted by the Seller.
b) "Seller" means Broadsword Timber Ltd, T/A British Hardwoods & British Hardwoods Online.
c) "Goods" means the articles or products supplied by the seller to the buyer.
d) "Order" means the order placed by the buyer for the supply of the goods.

Delivery Rates (UK Mainland):

Delivery rates are calculated on a per item basis as follows:

Each product has a "First Item" delivery cost and a "Second Item" delivery cost.
An order for a single product item will have a delivery cost of the "First Item" delivery cost for the selected product.

An order for multiple items of a single product will have a delivery cost of the "First Item" delivery cost plus the "Second Item" delivery cost for each additional product item included in the order.

An order for multiple items of multiple products will have a delivery cost of the highest "First Item" delivery cost plus the "Second Item" delivery cost for each additional product item included in the order.

Deliveries

Except for such items that are advance orders, or out of stock etc., goods will be despatched within 5 working days of full payment being received and cleared. If this proves for whatever reason not to be possible, the customer will be informed immediately, and offered a full refund.

The seller uses numerous ways of delivering the goods. These include the use of its own vehicles and the use of independent carriers. In all cases the delivery driver will not be able to unload single handedly and it will be the responsibility of the buyer to ensure that there is adequate labour to unload the vehicle. Such unloading will be to kerbside only and the supplier, or its independent carriers, will not be responsible for further movement of the goods.

Any delivery date or delivery time is for guidance only and the supplier shall not be responsible for any costs incurred by the buyer in the event of late delivery.

Estimated delivery times may be obtained on the day of delivery. Should the buyer be unavailable to accept the goods at time of delivery then the buyer shall bear the cost of any re delivery.

Cancellations

Customers have a right to cancel their order and receive a full refund at any time from the date of contract up to the date we despatch the goods.

Returns

Where the buyer has received his order and no longer requires all or part of the order then this may be returned at the discretion of the seller. If a return is agreed then the buyer has to arrange transport to the seller's premises at the buyer's expense, whereupon the goods will be inspected by the seller who will decide what, if any, credit is due.

Where the buyer receives sub standard or incorrect goods they should inform the seller within 7 days. The seller will then arrange collection of the goods for return to the seller's premises. Upon receipt the seller will inspect the goods and, if the items are sub standard or incorrect, will either refund the buyer or replace the goods.

Where the buyer has used or installed the goods then such use or installation shall be taken as conclusive evidence that the buyer has accepted the goods are in perfect condition. The buyer is responsible for checking that the goods are suitable for purpose and that installation conditions are correct.

General

The seller supplies natural products. As such these products will contain natural variances in colour and appearance and natural defects. It is the responsibility of the buyer to ensure that they are fully aware of the appearance and nature of any goods ordered. Small samples are not always indicative of the overall appearance of the goods.

It is the responsibility of the buyer to ensure that the goods are used/installed correctly and the seller will not be responsible for any misuse or incorrect installation methods. Any advice given by the seller is for guidance only.

Complaints

If you have an issue with any of our services or goods, please contact us. Complaints received by email will usually be acknowledged within 5 working days.